Can You Save Your Technology Career?

Posted on August 1st, 2003 in Commentary,Technology by EngineerBoy

Dude, You’re Getting a Career!

Through dumb-luck, I fell ass-backwards into a computer career when I aced my first college computer class back in the dark ages, where I learned Fortran programming using punched cards. I promptly changed my major from Business to Computer Science, and never looked back. When I hit the job market in the early 80’s it was just in time for the blossoming of the Personal Computer (PC) market, which was the Boston Tea Party of the Technological Revolution, and kicked off one of the most explosive periods of technological advancement since the Industrial Revolution.

I rode the first swells of this wave throughout the 80’s, never fearing for my career prospects, and worried only about being able to work with the really cool emerging technologies instead of the old, stale, well-known ones. But as good as I (and my compatriots) had it in the 80’s, nothing could have prepared us for the 90’s, when the rising tide of technology turned into a tidal wave, sweeping over everything else in the business world, drowning some, lifting others, but moving everybody and everything with tremendous, irresistible force.

Those of us who learned to surf this monster had a lot of fun. And after those first violent upheavals, where only the skilled could stay afloat, the wave smoothed out enough that any motivated dork with a boogie board could ride it, too, as long as they stayed in one spot and didn’t try to do anything fancy. The problem with this is that the wave became crowded with neophytes and one-trick ponies who were only surfing the wave because it was trendy and cool, and who made it impossible for truly dedicated riders to enjoy the curl.

But now the wave is getting smaller. Oh, it’s not disappearing, but it’s moving into deeper waters, and becoming a more integrated part of the ocean of business. This is analogous to the Industrial Revolution in America, where the rise of factories and mills created a class of workers who were always in demand, had freedom of movement because there was work everywhere, and could be proud of what they did because it was nothing short of world-changing. The rise of labor unions helped preserve and protect the way of life of a factory worker, and extended this period of economic prosperity for the American working man.

But as heavy industry evolved, it started to develop economies of scale, and to realize that there were skilled workers all over the world, and most, if not all, of them were cheaper than Americans. Also, as technology advanced they found out that automation could be used to reduce the need for human labor, reducing the number of available jobs even more. So industry and labor waged a pitched battle for years, with industry wanting to automate industrial jobs or move them offshore, and labor fighting tooth and nail to preserve the jobs of their members (and therefore keep money in the union’s coffers). But the path was inevitable, because if US businesses didn’t adapt then their newer, cheaper foreign competitors would come along and steal their customers anyway.

Rosie the Riveter, meet Dakota the Developer

Well, we in the tech job market are experiencing almost this exact same evolution. We all rode a wave of ever-increasing salaries, benefits, bonuses, and foosball tables without giving it a second thought, because, dammit, we deserved it, being the harbingers of the future, and all. But, just as our industrial forbearers, we are now faced with a shrinking job market, reduced relevance, and the offshoring of our livelihoods.

There has been much wailing and gnashing of teeth regarding the movement of tech jobs offshore. Some groups are calling for legislation to outlaw it, and others are exploring the idea of unionizing tech jobs to provide better bargaining positions. The truth of the matter is that, in my opinion, both of those strategies are doomed to failure, as they really have no place in today’s world. First of all, if you use legislation to try to force companies not to move jobs offshore, that doesn’t mean the jobs will still exist, or will exist with the same compensation. It’s the inevitability of the law of supply and demand, and you can’t legislate that, as our now-defunct, former-archenemy Communist brethren proved so clearly.

And adding unions into the mix would just be ridiculous, given the nature of tech jobs. Oh, unions might be able to maintain the status quo for a few more years, but take a look at US heavy industry today to see what awaits you as a worker if you go down that path. Is that really what you want out of your career?

OK, So Now What, Smart Guy??

So we in the tech job market are drowning, and so far all I’ve done is describe the water. The next logical question is, how do we save ourselves? Well, the truth of the matter is that as our ship sinks, we are finding that there aren’t enough lifeboats for everyone. That is a very sad, but true, fact. And that means that one harsh reality is that some of the people in the tech job market will simply have to face a career change. In some cases these will be excellent, well-qualified people who just happened to get caught in a terrible set of circumstances. But in most cases it will be the folks who got into technology simply because it was a cool, high-profile, well-paying career, but who really couldn’t care less about technology and weren’t true geeks-at-heart to begin with. These are the folks that learned one or two things, then rode them as far as they could, never taking the time, nor having the inclination, to expand their experiences and skill-sets.

Diversify

Also, even some uber-geeks never took the time to develop interpersonal skills, because their technological skills were in such high demand that employers tolerated their porcupininess. Well, this is no longer the case, as employers have their pick of the lot when filling an open position, or even when looking to refill an already-filled position. If you are a committed iconoclast, and refuse to change your ways, then I applaud you for your lack of hypocrisy. However, I also foresee career difficulties ahead for you.

Employers also want employees who can contribute to the bottom line, and this means understanding the business. If you’re a coder, and expect people to open your door, feed you technical specifications, and wait for you to excrete exquisite, optimized code, well, that’s just not enough today. Your competitors offshore can do exactly that, perhaps even more exquisitely, and definitely more cheaply. No, you need to be involved in, and understand, the business. You need to be able to interact with the business owners, ask questions about the specifications, see relationships to other parts of the business, and understand the entire lifecycle of your company’s business in order to adapt and survive in today’s world. You need to be the business analyst, the application architect, and the coder. If you can’t, or won’t, do that, then the sad fact is that somebody cheaper will come along and take your job. Period.

Recognize the Inevitable

Then there are those of you who have known all along that you weren’t technology people. You’ve sort of been faking it, standing in the back row, mouthing the words without singing, watching the others for the right steps and hand movements, and just sort of pantomiming your way along, hoping never to get exposed as a technological dilettante. Well, here comes the microscope. Perhaps it would be better if you proactively made a career change. That way you could at least control the timing, and it’s much easier to find work when you have work. I’m not trying to intentionally sound mean or cruel, it’s just that you are in a mean and cruel position and it will be easier for you to get out of it if you aren’t trying to start a new career while unemployed.

Also inevitable is the normalization of salaries and benefits. It’s a buyer’s market right now, so be prepared. Not only is it possible that you won’t get a raise, but it’s entirely possible that you will be asked to take a pay cut. That isn’t a lot of fun, but it’s better than being replaced outright and then hitting the bricks to try and find a job in today’s market.

Think Critically

Those of us who remain in the technology industry (and I hope to count myself among them (fingers crossed)) would be well-served to put our focus firmly on the bottom-line. Not on what would pad out our resumes. Not on what geeks us out. Not on the product from the vendor who takes us golfing. But we also don’t need to become ostriches with our heads in the sand, sticking only with what we already know. We need to keep current on not only what’s new, but what’s new that works, and understand how the new stuff that works might help our bottom-line.

The Y2K phenomenon was the last great binge for a while. Every company in the world threw money at the problem like they were newly minted rock stars throwing money at strippers. And in the morning they woke up and realized that, even after spending all that money, all that happened was that they got f—ed. So now all companies are pinching pennies, and nobody is throwing around money like the old days. But companies will continue to spend money on things that help them grow and feed the bottom line. The trick, for those of us who want to stay in our technology-related jobs, is to figure out how to do that consistently.

Phoenicia Deli – Highest Recommendation

Posted on July 5th, 2003 in Houston,Restaurant Reviews by The Donkeys

Phoenicia Deli
12116 Westheimer Rd
Houston, TX
(281) 558-0416

The Phoenicia Deli, located out on the west side on Westheimer between Kirkwood and Dairy Ashford, has

some of the best food we have ever eaten. I’m specifically talking about the

Chicken Shawarma. For the uninitiated, a Chicken Shawarma starts out with many chicken breasts, rubbed in various heavenly spices, then piled up and slow roasted on a turning spit. The outer crispy parts of the chicken breasts are then shaved off, so every bite of chicken is crispy and wonderful. These bits of chicken-y goodness are then wrapped in a large homemade flatbread with this AMAZING garlic sauce. The sauce (we originally mis-indentified it as mayonnaise, and that’s the texture that it has) is actually (based on some research) some sort of heavenly marriage of garlic and olive oil. It is POTENT and oh-so-good.

The deli serves the chicken shawarma with tomatoes and potatoes (the potatoes are kept under the spit of chicken, absorbing all the wonderful juices), but we ALWAYS order it “sauce only” — (no tomatoes or potatoes). It is simply heaven on earth, I can’t even get across how wonderful this food is!!
Phoenicia’s prices are reasonable (about $20 for a lunch for two), they also offer hard-to-find middle eastern and armenian food items in their deli section toward the back of the shop, and the newly-redecorated decor is quite inviting. The staff is pretty friendly (we see the same folks there most of the time we go).

The hours are a bit limiting; they close at 7 on Saturdays, I believe, and they’re closed on Sundays. But it’s worth it — we’ll plan entire weekends around being able to get to Phoenicia on a Saturday for Shawormas. Give them a try!!

Loch Ness Monster Found?

Posted on July 2nd, 2003 in Engineerboy by EngineerBoy

Yesterday there were various news reports about a 40 foot long gelatinous sea creature that washed ashore in Chile. The story can be found many places, including CNN (which has a picture):

http://www.cnn.com/2003/WORLD/americas/07/02/chile.science.reut/index.html

Reading this story got me thinking, because it’s not every day that 40 foot long creatures washes ashore that nobody can identify. And then I thought about another unidentified water creature, the Loch Ness monster. The legend of Nessie has persisted for a long time, but nobody has been able to find her. Sophisticated motion detectors, sonar, radar, etc have been used to try to spot Nessie, to no avail.

However, what if Nessie was a giant jellyfish of the same type that washed ashore in Chile? Jellyfish have a density that is very close to that of water, and don’t have any hard parts, like bones or shells. That means that it would be very difficult to use sonar/radar to distinguish her from normal fluctuations of water temperature, density, and pressure. A giant jellyfish might be quite stealthy in the deep, cold waters of Loch Ness.

I’m not a “true believer” in Nessie, and am not looking to justify my beliefs. However, I did find that this creature in Chile offered a plausible explanation for the phenomenon of the Loch Ness monster. Time will tell if it’s an accurate explanation or not.

Local Hero (****)

Posted on June 8th, 2003 in Movie Reviews by EngineerBoy

Local Hero is my all-time favorite film. On the surface it’s a quaint  romantic comedy about an American fish-out-of-water in Scotland. But the film  has layers that at first may not be apparent. The first time I watched this  movie I knew absolutely nothing about it, and only watched it because I couldn’t  find the remote, didn’t feel like getting up, and this movie came on. I had been  planning to drift off for a lazy Saturday afternoon nap, and the slow, quiet  pacing of this movie seemed like the perfect background noise to lull me off to  la-la land. But a funny thing happened…I found myself getting caught up in the  story and the characters, in the music and the cinematography, and in the  near-magical mood of the film. The basic story is that an oilman from Houston, Mac MacIntyre (Peter Riegert),  is sent to Scotland to buy up an entire town to become the site of a refinery. 

The town is a tiny, idyllic fishing village, called Furness, populated by a cast  of characters who may at first appear to be stereotypical, but turn out to be  deeply drawn and fully realized, even if some of them only have a few moments of  screen time.  When I watch the film I get the feeling that each character,  no matter how major or minor, represents the tip of the iceberg of a complex and  real person.  And I don’t mean that in the intense, method-acted,  angst-filled, emoting-from-the-diaphragm perspective, I mean it from the  humorous, simple, and natural interaction of actual people perspective.   Mac tries to diplomatically address the disruption of lives and displacement of  the locals, while the locals joyously (and secretly) can’t wait to sell at a  high price.  Mac’s negotiating opponent is the local chartered accountant,  Gordon Urquhart, played with sublime canniness by Denis Lawson.

To tell more of the story would be a shame, as you should experience it for  yourself.  The layers of this film are not hidden or exposed, obscured or  highlighted — they are merely there for you to see and/or feel for yourself.   The topmost layer…which is the basic storyline…is very enjoyable in and of  itself.  The script is witty and poignant, the acting and directing are  flawless, and the scenery is beautiful beyond description.  My suggestion  is that you get a copy of this film on DVD, then wait for a cold, rainy day when  you have nothing much to do other than stay safe and warm at home.  Have  some wine, or a hot toddy, or some single malt scotch, unhook the phone, snuggle  in and watch this movie.  Then wait a few days, or a few weeks, or a few  months, or a few years, and then watch it all over again.  Repeat as  necessary.

Charlie’s Angels: Full Throttle (**½)

Posted on June 2nd, 2003 in Movie Reviews by EngineerBoy

******************** Caution: May contain spoilers ********************

Charlie’s Angels: Full Throttle is a good, solid, entertaining, escapist summer film. In addition to the stunts, explosions, prurience, humor, and action you would expect from this movie, there is also a dash of drama and a pinch of…well…tragedy. Nothing heavy-handed, mind you, but integrated well into the story and a bit unexpected.

Sadly, my first thought after leaving the theater was that seeing this film has caused me to like the Matrix films even less than I already do. The Angels director, McG, and company have of course included the requisite big-budget, CGI driven stunts that the movie studios expect that summer audiences expect from this type of film. I’m okay with that, in theory. However, my understanding is that the Angels, while being quite good at what they do (solving cases, kicking asses, titillating), are not superheroes, and they do not have any superhuman capabilities, nor do their adversaries. How, then, are they able to regularly violate the laws of physics? I’m not talking about a kung-fu move that seems implausible, I’m talking about the ability to change direction in mid-air, the ability to dodge bullets, and the ability to fly (or at least glide) by virtue of the aerodynamic properties of a lace blouse. I mean, I’ve never seen Stevie Nicks get airborne, and she’s spent most of her career spinning around in lace tops.

The blame is shared by the popularity of the Matrix films and the herd mentality of Hollywood. Even though I don’t care for the Matrix films, I will freely admit that the superhuman activities of their characters makes perfect sense within the logic of the story. Those same activities are ridiculous in a film like Full Throttle. Seeing McG insert these slavishly-wannabe-Matrix segments into his film was disheartening, as my opinion after the first Angels film was that he was developing a unique voice as a filmmaker. He still might, but I hope if there’s another film in this franchise that he remembers that there are a lot of folks in the audience like me, who will buy (and have probably come to see) the implausible, but who find themselves completely jolted out of the enjoyment of the film by seeing the impossible.

With the exception of this bad case of Matrix-pox, I enjoyed Full Throttle. The girls are very cute, Demi Moore is sufficiently menacing as the bad gal, the cameos are well done, and the soundtrack is nearly perfect. And the special effects, even if inappropriate, are also well done and state of the art. Bernie Mac is pretty funny as the new Bosley, and they handle the transition from Bill Murray fairly smoothly. The story revolves around the Federal Witness Protection program, and the various underworld syndicates (Japanese, Italian, Irish, etc) who want to get their hands on the list of hidden witnesses. The film even delves deeper into the back-story of one particular Angel, but I won’t spoil it by telling you which one. In a totally unrelated note, Drew Barrymore is one of the producers of the film.

So now there are two Charlie’s Angels films, and I hope they make more. Given the ensemble nature of the cast, I could see this turning into a Bond-like franchise, with the Angel’s roles being passed down to each successive generation of new, young, upwardly mobile stars. As long as they keep the mix of humor, action, and drama I’ll be looking forward to it.

Murder By Death (***)

Posted on June 2nd, 2003 in Movie Reviews by mynagirl

This movie came up randomly on cable last night, and it’s ridiculous and almost so silly you want to turn it off. But we just couldn’t! First of all, it’s hard to resist such a cast:

  • Sir Alec Guinness
  • David Niven
  • Maggie Smith
  • Peter Falk
  • Peter Sellers
  • Truman Capote
  • … and VERY young James Cromwell

The premise of the movie (which is a Neil Simon, by the way) is spoofy in the extreme: a psychotic and eccentric millionaire has invited the world’s greatest sleuths to his rambling, creaky English country house for a planned murder that they must all solve. The sleuths include:

  • Inspector Sidney Wang, a very toothy and hilariously un-PC Chinaman Peter Sellers
  • Dick and Dora Charleston, an upper-crust British crimefighting couple (Niven and Smith)
  • Sam Diamond, a hard-boiled San Francisco private eye (Falk, doing his best Bogart)
  • Jane Marbles, a tweedy old English sleuthing bird
  • Monsieur Perrier, an uptight and constantly ravenous crime-solving Belgian

The targets to be spoofed can hardly be mistaken. Having grown up on Agatha Christie novels (I literally read every single one and every play by the time I was 12), this was too hilarious to pass up. Although the premise hasn’t aged that well (what with the Clue movie, Austin Powers, and the like), the actors were so great in their adopted personae. Alec Guiness is especially hilarious as the blind butler; he looks like he’s just having the best time. Truman Capote is perfect as the effete marionette-master eccentric millionaire.

Of course, the murder occurs and the sleuths band together to try and solve the crime. There’s much silliness and slapstick, but some of the dialog is truly hilarious. To wit: Dick Charleston (David Niven) is inspecting the naked body of the dead butler (Guiness) for signs of a gunshot wound. “Wait, I think I found one… oh, nevermind, not a bullet hole.” It’s delivered so deadpan you almost miss it.
The movie has enough of these type of treasures to make it truly worth it. It’s a trifle, an old movie spoofing an even older literary genre, but it’s pretty darn funny. Set a Wish List on your TiVo, and check it out if you’re ever in the mood to watch something but you’re not sure what. This would be perfect.

Nowhere in Africa (***)

Posted on June 2nd, 2003 in Movie Reviews by EngineerBoy

******************** THIS REVIEW MAY CONTAIN SPOILERS ********************

I am not particularly geeked out by art-house flicks, nor do I have any particular fondness for foreign-language films. Nowhere in Africa is both, and I still loved it. The film is not a stereotypical art-house flick, in that it is not avant-garde, film noir, experimental, hyper-sexual, nor stupid. What it is, is a very real story about real people trying to live their lives during extraordinary circumstances.

The film is set around the time of the rise of the Nazi party in Germany. The story follows a married couple and their daughter, who are Jewish, as they try to adapt and survive in a changing world. When the story begins the mother, Jettel, and daughter, Regina, are living the last few precious days of their privileged lives in Germany. The husband, Walter, is off in Kenya (where there is a nascent Jewish community) attempting to create a livelihood and homestead for his family, and bring them out of Germany to escape what he senses is the upcoming devastation of the lives of Jews in Germany.

As we all know, his guess turns out to be correct, but at the time and place of this story it’s still not clear exactly what, if anything, might befall Jewish people, other than some more overt, but not catastrophic, anti-Semitism. But he finds work in Kenya as the bwana (manager) of a farm, working for an unsympathetic-but-not-evil landowner. Walter sees the drastic changes to their lives in crystal clear terms, and implores his wife to leave their fancy china behind in order to make room to bring a refrigerator. They will be living hard lives in an unknown land and won’t have the resources for frivolities. The wife, either not understanding this or refusing to accept it, brings the china, spends their last few marks on a ball gown, and unapologetically shows up refrigerator-less.

This begins one of the primary plot themes, as Walter expects his wife to quickly let go of her old world view and accept the new reality, and Jettel refuses to accept that everything that had defined her up until this point in her life was gone, and that all she has left is life as the wife of a poor farm manager in Kenya. Caught up in the middle of all this is Regina, who is five years old when they move to Kenya. She immediately bonds with their cook Owuor, who is a tall, good-natured, middle-aged Masai tribesman who is more than happy to work in the house of a bwana. Regina and Owuor develop a spiritual kinship despite the difference in their ages and backgrounds.

The story is told primarily from Regina’s point of view, as she explores the new world and new reality with the open mind, open heart, and resilience of a child. The story spans many years, from their emigration to escape the Nazis, to the end of WWII and their agonizing struggle to figure out what to do in the *new* new world. In between these bookends the film tells the story of their lives in Kenya, trying to make a living, keep their family together, educate their child, understand what’s happening to their families back home, and understand their adopted country.

This doesn’t sound very exciting, and it isn’t, but it is engrossing and meaningful, as their day-to-day struggles are the same as ours, only magnified by their bizarre circumstances. Should they be happy to still be alive, or should they be grieving for the loss of the life they once had and the peril of their families back home? Or both? Should they be raising their daughter to be a Kenyan, a German, or a Jew?

The Kenya they live in is hard and beautiful, and the native Kenyans benevolently/bemusedly tolerate these strange residents of their land. There is just a touch too much of the “noble savage” stereotype for my tastes, but it is subtly done and the viewer is not clonked over the head with it. The locations are both breathtakingly beautiful while also feeling real and not staged for the film. The cinematography does justice to the natural beauty.

The acting is virtually flawless. Regina is played by two different actresses, one as the young Regina, one is the adolescent Regina, and both capture the same spirit and tone so that the transition is smooth. The adult characters are very deeply drawn and well-acted, even those with small roles. The film is over two hours long, and the pacing is deliberate, but the story spans multiple years and kept me totally engaged throughout. The main characters all speak German in the film, with English subtitles, but this is not as distracting as it may sound. There are multiple languages being spoken by many of the characters, so almost any viewer would need at least some subtitles in order to understand. After the first few language changes I stopped noticing the subtitles.

Refreshingly, the film does not depict the Nazis, WWII, or the Holocaust, but instead tells the smaller story of real people caught up the larger events of the world. World events occur elsewhere and only impact our characters via letters and radio broadcasts. I find this refreshing because while there are many films made about WWII, there are very few that are made about such a remote but oddly fascinating facet of that period. This film told a story about real characters who felt like real people to me. I laughed with them and agonized with them and was confused by the unfolding events, just as they were. I believed what was happening on the screen, and I cared about the characters and about what happened to them. What more can you ask from a film?

An Open Letter to Palm, Inc.

Posted on June 1st, 2003 in Product Reviews,Technology by EngineerBoy

Way back in the dark ages, I bought my first Palm device – the PalmPilot Pro. It immediately became as indispensable to me as my cell phone, as it enabled me to view, edit, change, and delete calendar appointments, contacts, and tasks while I was out and about, and then synchronize them when I got back to my computer. I used the heck out of it until I lost it, and immediately bought a replacement (used, same make/model) for about 25% of what I originally paid. I used the replacement for several years, then lost it, too. Palm had just announced the forthcoming Palm V, so I waited a couple of months for it to be released before purchasing it.

The Palm V was sleek and small, with a stylish metallic case, sharper graphics, and more memory. I once again used the heck out of it for a couple of years, and then (as you may have guessed, given the pattern so far) eventually lost it. I very badly wanted to replace it immediately, but rumors had begun circulating about a new wireless Palm (the i705, not the Sputnik-sized Palm VII), so I vowed to wait until the release of the new model before making my purchasing decision.

So I waited. And waited. And waited. For almost a year. Palm-less, writing things on sticky-notes, having to *remember* commitments and tasks. It was not fun. Finally Palm announced the upcoming i705. It looked pretty good, bigger than the Palm V, but smaller than the Palm VII, which seemed about right. Integrated, internal antennae, as opposed to the Palm VII’s flip-out, plastic, auto-breaking one. So I weighed my options, between the new color Palms and the wireless, non-color i705, and finally decided that the convenience of wireless won out. I placed my advance order and got my i705 the day after it was released.

It was love at first sight, let me tell you. I activated the wireless service, synched up my information, took it out for a test spin, got my first pro-active, wireless email notification and knew I could never go back to non-wireless. *This* is what a PDA was supposed to do. And I used the heck out of it. *And* we got one for my wife.

And then I began to notice some little, nagging problems. I had to recalibrate my screen every couple of days, because the place I would touch on the screen would be translated by the device to a place near where I touched, but not exactly. And over time it would drift further askew, until it was impossible to do anything. But, recalibration was a 30 second chore, so I figured I could live with it. Also, the gray case was just painted plastic, not metal, and the paint started to flake off almost immediately. This made the device look old and cheap. Eventually the case cracked, right along the edge of the media card slot, which Palm had illogically place directly behind the power button, so that the card slot was compressed every time the device was powered on or off.

Eventually the warranty expired, and the screen was so bad that I was having to recalibrate several times a day. I don’t think I recalibrated all my previous Palms, in total, more than 10 times. But the wireless convenience still made it worth it.

But then things started to go sour for Palm, from my perspective. Out of the blue I got a Certified letter from Palm telling me that they were changing the pricing of the wireless service and eliminating the Unlimited plan, to which I had been subscribing since I activated. Instead all usage would be metered, and Palm was nice enough to calculate what my bill would probably be, based on my previous usage. It would have effectively tripled my monthly charges. Also, they were giving me only one month’s notice.

Now, I’m a businessman, and I understand that things change, and that Palm really has the right to do whatever they need to do keep their business afloat. I didn’t appreciate these changes, as they were inconvenient to me, personally, but I understood that it was just business. Also, I received a letter from Palm saying that all Palm i705 users would be getting a nice, steep discount on the upcoming new wireless Palm, the Tungsten W. This sounded like a nice piece of customer maintenance news, and I was mildly hopeful.

Still, I couldn’t justify continuing my Palm wireless service at the new rates, so I called Palm to explore options. The customer representative could not have cared less about my previous purchases of 4 new (and registered!) Palms, my years as a loyal Palm customer, or my desire to remain a paying Palm customer. There was simply nothing that could be done. I said that left me no choice but to cancel my wireless service. His response was interesting, in that it did not include *any* of the normal ploys used by companies to keep their paying customers. What he did was very quickly and helpfully assisted me in performing the cancellation within about a minute. No attempt to talk me out of it. No attempt at an up-sell. No attempt to address my concerns. No transferring me to some other department for the cancellation, hoping I would hang up. Nothing but a quick, clean cancellation of a recurring, subscription revenue customer. Actually, *two* paying customers, since we also cancelled my wife’s service. Unheard of.

And then it dawned on me…they *wanted* people to cancel. That’s the reason the entire episode was handled so poorly…they were actually trying to get rid of their i705 customers. A little research showed that the probable cause was that Palm’s contract with their wireless service provider had expired, and the new agreement was pricier and didn’t allow Palm the flexibility to offer an unlimited usage plan. Also, their new wireless Palm (Tungsten W) used a completely different wireless network, so their incentive to add people to the old network was very small, and their incentive to get people off of it was very large.

Okay, so they were dealing with a very sticky issue. They sure seemed to handle it poorly, but the promise of a steep discount on the Tungsten W soothed my crotchety-ness. However, when the supposed “discount” arrived, it was nothing more than reduction of up-front cost if you chose a more expensive wireless plan. Either way Palm would get your money, it just might take 12 months or so. Also, this great “discount” was being offered to anyone, not just i705 owners. So much for doing right by their i705 customers.

If I might speculate a bit, I think a better explanation may be that Palm rushed the i705 to market in order to try to head off the tidal wave of BlackBerry and other related devices. This explanation perfectly fits the facts, in that the unit was cheaply made, it plugged into the Palm.net network, the prices fell quickly and dramatically after release, and Palm very quickly abandoned the platform with virtually no hesitation about alienating the i705’s user base. It feels, to me, that Palm designed this product as a stopgap, and their only real purpose was to delay people from purchasing competitor’s products until they could get their *real* product (Tungsten W) out the door. Time will tell if this was an intelligent strategy for Palm.

And so now I use my crappy, cheap looking, plastic, cracked, jittery-screened i705 without wireless service. Palm gets nothing from me, and they won’t get anything from me in the future, as I’ve bought my last Palm product. Once this one fails or gets lost, I’m getting something else. Palm had every opportunity to do right by their i705 owners, to admit the product was poorly conceived, to admit they got screwed on their wireless contract renegotiation, to offer a *real* discount to get us to their new, preferred platform. To prove they valued us as customers.

They didn’t. That is their choice, and I’m sure it was hard for them, but oh well. After a decade as a happy Palm owner, they lost me. Me, who loved their products, sang the praises of their devices, convinced dozens of customers (and thus thousands of end users) to purchase Palm products, and gave their products as gifts. All that goodwill and all those real dollars, thrown away. How’s that business plan working out for you, Palm?

Ming’s Cafe – very ordinary

Posted on June 1st, 2003 in Houston,Restaurant Reviews by EngineerBoy

Ming’s Cafe
2703 Montrose Blvd, Houston, TX 77006
Phone: (713) 529-7888

We stopped by this kitschy little joint for dinner on the way home from work today. The atmosphere was Montrose-quirky, the menu was surprisingly deep for such a small place, and the fried dumpling appetizers were quite delish. However, our main dishes were extraordinarily ordinary. We may give them another try, as it wasn’t horrible, but with the huge selection of very good Chinese food in Houston, why?

28 Days Later (***½)

Posted on June 1st, 2003 in Movie Reviews by EngineerBoy

******************** This Review May Contain Spoilers ********************
This is an intelligent, hardcore thrill ride of a movie. It’s part social  commentary and part philosophical exploration of the innate nature of humanity,  wrapped up and presented to the audience in the guise of an extraordinarily  well-done horror film. Actually, “horror” may be a mis-characterization of the  movie, depending on your definition. Suffice it to say that while nothing  supernatural happens, many horrible things do, so see it and decide the  semantics for yourself. I was pleasantly surprised to find a refreshing lack of preachiness or  over-explanation of the apocalyptic-ish events in this film. In fact, the events  are presented with almost no explanation, and the viewer is left to interpret  things based on what they (and the characters) experience. Also, the movie does  not resort to any sort of trickery, misdirection, or intentional ambiguity  designed to deceive the viewer, and instead tells a most extraordinary tale in a  most direct and unembellished fashion, as if a documentary film crew had  followed our protagonists during their adventure. 
******************** Okay, Definite Spoilers Here ******************** The movie starts at a primate testing lab, where some well-intentioned activists  have set out to free some chimpanzees that are being used for experiments.  Before they can open the cages, a hapless lab assistant stumbles upon them and  pleads with them not to release the chimps because they are infected with a  virus called “Rage”. They ignore him, open the first cage, are viciously  attacked by the chimp, and then the story jumps to 28 days later (hence the  title).  We now meet Jim, who is just waking up from a 4 week coma in a London hospital.  There are no doctors or nurses around, and Jim eventually wanders out of the  hospital and into the empty streets of London.
What has happened is that nearly  everyone in the city has either left, died, or become one of the “Infected”. The  Infected have the Rage virus, which gives them a sensitivity to light (so they  mostly come out at night), removes any semblance of humanity or abstract  thought, and seems to fill them with no instinct or feeling other than to spread  the Rage virus to any and all non-infected humans they can find. This transfer  is made via the blood, so you can imagine the carnage. Once the virus has been  transferred to a person, they transmogrify into one of the Infected within 10-20  seconds. 
As we follow Jim through the story, he meets up with a few non-infected humans,  some who live, some who die, and some who are more monstrous than the Infected.  Jim and his companions are on a quest – to stay alive, to keep from becoming  infected (because if you do your companions will instantly terminate you with  extreme prejudice, not to mention extreme haste), and to figure out what the  hell to do next. Our characters don’t really *know* anything. They don’t know  how long the Infected “live”. They don’t know the origins of the virus. They  don’t even know what’s going on in the rest of the UK, much less the rest of the  world, but before all the media stopped broadcasting they reported that Rage had  spread to Paris and New York. They do know that the Infected are still mortal, and can be killed just like any  other human. And once dead they stay dead, so we don’t have to deal with the  ultimate director’s cheap shot of the undead rising from their undeadness at the  most inconvenient times. In fact, one of the great strengths of this movie is that while the premise is  extreme and (one hopes) unthinkable, it *is* highly logical. The film lays out  the basic groundrules, and then extrapolates them in ways that are surprising  but still plausible and logical within those groundrules.
This makes the movie  almost feel more like hard science fiction than horror. Another strength of the  movie is that all of our characters seem like astonishingly normal people placed  into an unimaginably horrific situation. Our band can be plucky and determined,  ruthless and intelligent, unselfish and supportive, but none are mythically  heroic or larger than life. The story, however, speaks to some very large philosophical issues. For example,  the conflict of good vs. evil in this film is not uninfected vs. Infected, but  uninfected vs. uninfected. Yes, the Infected are key to the story, but while  they are dangerous and scary, they are not evil, as they have no intent. They  are simply carriers of a virus, and that virus turns them into the necessary  delivery mechanism. But that’s what the Infected are, a survival mechanism of an  unthinking virus. And while they wreak havoc, they are no more evil than a burr  that sticks to your clothes in hopes of spreading clover to a new plot of land  somewhere. In the end we find that while our cast of characters have determined that what  they have to do next is to preserve and restart the human race, they certainly  have some different ideas on how to go about it. As a viewing experience, this movie grabbed hold of me from the opening scene  and didn’t let go until the end. In fact, on the drive home from the theater 
Marie asked me what I was going to say in my review, and I told her that I  really had no clue, as I hadn’t once stopped to make any critical mental notes.  I was completely swept up in the story, which is very rare for me.  In fact, I didn’t even have any popcorn during the movie, which might be a first  for me, as popcorn is one of my favorite snacks. The theater complex was crowded  and our sneak preview theater was jam-packed, so I was going to wait until the  movie started then try to sneak out to the snack bar when it was less crowded.  But I didn’t. Just as a frame of reference, I’ve actually walked out of films  (and gotten a refund) when I found the snack bar didn’t have any “butter” for  the popcorn, so me not leaving the theater to get some says a whole lot about  how riveting this film was for me. Also, our sneak preview theater was filled with teenagers (despite the “R”  rating), and it appears that this film is being targeted to that demographic.  However, this film is not some campy “I Know The Wrong Turn You Screamed Last  Friday the 13th”, even if that’s how it’s being marketed. So don’t judge this  one by the marketing or the youthfulness of the patrons, as there are layers  that can be appreciated by thoughtful viewers of all ages.

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